Man and woman on sofa

Our People

Why we value our teams

To be the favourite retail and commercial bank nationally, we need the best working environment, supported by the best employment practices. Through our people - putting the customer at the heart of everything we do and working together to make a difference - we are determined to make banking easy for customers.

The banking industry has long been struggling to give customers what they want. Customers want to trust their banks again, to build a relationship with them and to have any problems quickly solved at the first point of contact. And this is our opportunity to be a differentiator in the marketplace.

We can do this by treating our customers with care and as individuals, taking out the complexities of banking, by giving them a human service and by developing relationships with them.

The success of this will be determined by how we work together, and for our customers, so we’ve developed a set of four guiding principles - our values - which help us to do this:

  • We get it done - own it and see it through
  • We do the right thing - applying common sense and meeting the highest standards
  • We’re with you and on your side - building authentic relationships
  • We’re one team - working together to deliver and improve

Our people bring our values to life and give our bank quality and strength.This is reflected in the support and development we give them. At Williams & Glyn, you'll have the chance to challenge yourself, and enjoy a good work-life balance.

We always value and reward patience, resilience and positivity, because transforming our business depends on a strong and engaged workforce. That's why we're committed to making Williams & Glyn a great place to work.